Early this month, Samsung proved
true to its word when they said that their most ambitious product yet, a
foldable smartphone-tablet hybrid device, would finally be released after its
abortive original date. Formerly scheduled for April, the Galaxy Fold phone
proved to have a fragile constitution, at least when tech reviewers found their
advance units suffering from easy breakdowns in the folding hinge, the
touchscreen, the works. The Korean electronics giant postponed pre-orders and release
while they worked on fixing the shortcomings. By July they were confident in
the revamp to announce the Galaxy Fold for September 6. While the problematic
issues were addressed, the device still proved rather fragile.
For that reason perhaps, as The Verge tells it, Samsung has released
a special video which all but broadcasts that they are aware of the continuing fragility
of their Galaxy Fold phone-tablet. It also appears to be an advance promotion
for the “Premier Service” that Samsung has specifically crafted for their
product, though again only a mention of the name was made. Nonetheless, the “Caring
for Your Galaxy Fold” video offers a handful of tips by which a user can get
the best mileage out of the device without breaking.
One of the features of the
Samsung Galaxy Fold had been a special screen over the display made out of
polymer, which protects the surface from the constant folding and unfolding
between phone and tablet mode. The original reviewers removed the pre-installed
protective film and caused trouble for their display. Samsung’s video stresses
that the film is all the protection the Fold needs, so as not to remove or add
extra to the display. It also requests Fold users to run their fingers on the
touchscreen gently with “a light touch,” to help preserve the integrity of the polymer
screen.
While the front of The Galaxy Fold
showcases the actual folding screen, the back has an articulated spine with
hinge mechanics similar to that of wristwatches. Samsung has strengthened that
spine, which was damaged by some reviewers earlier this year, but reminds users
to go out of the way to avoid dust from getting in, as well as water. The
company also noted that the Galaxy Fold when folded up is kept secured by
magnets on the edges; thus, anything that can be affected with magnets (like a
mag-strip card) must be kept away from the device during storage. Samsung notes
that the complex mechanism needs care to last long.
From a new series of breakdowns
on the “fixed” Galaxy Fold since September 6, some reviewers have demonstrated
that it is still easy to lose $1,000 from wrecking the phone when it is
subjected to harsh treatment. It seems the Samsung Galaxy Fold will still need
a lot of looking after, which means the Fold Premier Service might also get a
lot of patronage from users once it is launched.
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