“If at first you don’t succeed,
try and try again,” so goes a rather cliché saying. A possible addition to that
sentiment would be, “Just because it didn’t work the first time doesn’t mean it
will not work at all.” South Korean electronics giant Samsung certainly took
this lesson to heart when their most ambitious mobile device offering, the
Galaxy Fold phone-tablet proved to have software and hardware weaknesses
revealed in units sent for professional reviews. They postponed its release,
went back to the drawing board,” and announced an improved version this past
July, for release in September. This first week, we finally know when.
The Verge reports that Samsung will release its groundbreaking,
albeit structurally lacking (at first) hybrid mobile device the Galaxy Fold,
this coming Friday, September 6. That means it will come out at the same time
as a more “conventional” Samsung mobile device, the Galaxy Tab S6. This was
announced by the major Korean brand this Thursday, September 5, or a day before
it comes out. To be specific, the Friday release is only for South Korea so
far, but the overseas markets will not be far behind, likely on the following
weeks before September ends.
In addition to the product
itself, Samsung has also unveiled the existence of a special “Galaxy Fold
Premier Service.” It apparent would entail giving Fold users direct access to
company experts with tailored guidance and customer support for the Galaxy
Fold, something that likely will be necessary despite the improvements made to
the phone-tablet’s folding touchscreen system and the casing mechanisms that make
it possible. The only other detail about the Galaxy Fold Premier Service shared
by Samsung was that an option for customer support involves one-on-one
onboarding sessions, the better perhaps for experts to show users how to
maintain the rather complex folding screen.
By now the story is well known to
tech-heads and Samsung regulars. Reviewers from tech publications that received
advance units of the Galaxy Fold discovered just how easy it was to ruin its
mechanism and safety features from repeated use of the folding system, and
removing things that should be fixed. When Samsung recalled the review units
and cancelled Fold preorders, it was assumed the product would simply not push
through. The fact that the Galaxy Fold was announced as releasing in its home
country, concurrently with the Tab S6, was a triumph for Samsung.
No other details were given
regarding the Premier Service platform except that a subscription to it is part
of the $1,980 sticker price for the Samsung Galaxy Fold, which is a relief.
Perhaps when the device release in Korea, more information can be glean ahead
of its availability everywhere else.
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